Last Updated: September 2026
1. Returns and Refunds
At CBT Tech Shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it to us in accordance with this policy.
If you are not satisfied with your purchase, please contact us at support@cbttechshop.com or call us at +27 87 265 9280 within 7 days of receiving your order.
2. Standard Returns
You may return most new, unopened items within 7 days of delivery for a full refund or exchange. To be eligible for a return:
- The item must be in its original packaging
- The item must be unused and in the same condition that you received it
- All accessories, manuals, and cables must be included
- The item must not be damaged or missing parts
If your return meets these criteria, we will issue a refund to your original payment method or arrange a replacement, whichever you prefer.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
Approved refunds will be processed within 3–5 business days and will be credited back to your original method of payment.
If you have not received your refund after 7 business days, please contact your bank or credit card company first, as processing times may vary. If you still have not received your refund, please contact us.
4. Exchanges
If you need to exchange an item for a different size, colour, or model, please contact us first to confirm availability.
- Items must be returned in their original packaging
- The customer is responsible for return shipping costs unless the exchange is due to our error
- We will send the exchange item once we receive and inspect the returned item
5. Store Credit
If you prefer, we can issue store credit for the full value of your returned item. Store credit can be used on any future purchase on our website and does not expire.
6. Return Shipping
If the return is due to our error (e.g., wrong item sent, defective product), we will cover the return shipping costs. Please contact us to arrange the return.
If the return is not due to our error (e.g., change of mind, wrong size ordered), you are responsible for return shipping costs. We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.
7. Non-Returnable Items
Certain items are not eligible for return or refund:
| Category | Reason |
|---|---|
| Software and digital downloads | Once opened or downloaded, these cannot be returned |
| Memory cards and storage devices | Due to hygiene and data security reasons |
| Batteries and power banks | For safety and hygiene reasons |
| Earphones, headsets, and headphones | For hygiene reasons |
| Consumable items (e.g., ink, toner, ribbons) | Once used or opened |
| Clearance or sale items | Sold as final sale (unless faulty) |
| Special order items | Items ordered specifically for you |
If you are unsure whether your item is returnable, please contact us before purchasing.
8. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately:
- Within 7 days of receiving your order for a full refund or replacement
- Within 6 months for warranty claims (subject to manufacturer’s warranty)
Please include:
- Your order number
- A description of the defect or damage
- Clear photos or a video of the issue
We will arrange a return or repair as per the manufacturer’s warranty policy.
9. Warranty
All products sold by CBT Tech Shop come with a warranty against manufacturing defects, as provided by the manufacturer.
- Warranty periods vary by product and brand (e.g., 12 months, 24 months, lifetime)
- The warranty covers manufacturing defects only and does not cover:
- Physical damage (dropping, water damage, etc.)
- Misuse or improper handling
- Unauthorised repairs or modifications
- Normal wear and tear
For warranty claims, please contact us and we will assist you with the process. You may need to return the item to us for inspection.
10. Order Cancellations
You may cancel your order before it has been dispatched:
- Full refund if cancelled before dispatch
- No cancellation fee applies
If your order has already been dispatched, you will need to follow the standard returns process and are responsible for return shipping costs.
11. Faulty or Incorrect Items
If you receive an item that is:
- Faulty (not working as intended)
- Defective (damaged or broken)
- Incorrect (wrong item sent)
Please contact us immediately. We will arrange:
- A full refund
- A replacement
- A repair (if applicable)
We may ask you to return the item for inspection.
12. Packaging and Handling
To ensure your return is processed quickly:
- Pack the item securely in its original packaging (if possible)
- Include all original accessories, manuals, and cables
- Include your order number inside the package
- Print and include the return form (if provided)
If you no longer have the original packaging, please use a suitable alternative to prevent damage during shipping.
13. Customer Responsibility
You are responsible for the item until it reaches us. We recommend:
- Using a tracked shipping method
- Insuring the package for the full value
- Keeping your shipping receipt for tracking purposes
We cannot be held responsible for items lost or damaged during return shipping.
14. Refund Processing Time
| Step | Timeframe |
|---|---|
| Return received | We inspect within 2 business days |
| Refund approved | We process within 3–5 business days |
| Refund appears | Bank processing may take 3–7 business days |
If you have not received your refund after 10 business days, please contact us.
15. South African Consumer Protection Act (CPA)
This policy complies with the South African Consumer Protection Act (CPA), which provides consumers with the right to:
- Return goods within 7 days for a refund (if not required)
- Return goods within 7 days for a refund (if not required)
- Return defective goods within 6 months for a refund, repair, or replacement
For more information about your rights under the CPA, please visit the National Consumer Commission website.
16. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
CBT Tech Shop
- Email: support@cbttechshop.com
- Phone: +27 87 265 9280
- Website: https://cbttechshop.com
Please include your order number in all correspondence to help us assist you faster.